JOB PROFILE : Software Specialist

  • Date : Tuesday, 12th November 2019.
  • Reporting Time : 8.30 A.M Sharp.
  • Venue: Global College, Jabalpur.

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Job title : Software Specialist
Reporting Structure : Team leader
Extra Qualification: Certifications in networking, database will be added advantage
Job description/Job Summary : Software Specialist will be the Technical Account Manager for all eCW clients assigned to him.her. He/she will be responsible for providing technical assistance to all eCW clients which they may be facing while working on any of the eCW products. This will involve working on complex network architectures and working on our Hosted solution too.

Job Specifications:

1) Knowledge of SQL and scripting
2) Strong analytical and problem solving skills
3) Excellent written communication and verbal skills, as well as strong listening skills
4) Ability to handle multiple priorities
5) Good knowledge of SDLC and STLC
6) Familiar with Network Technologies (TCP/IP, VPN, Remote Desktop)
7) Familiar with Web Applications and Infrastructure
8) Windows Server and Desktop OS Knowledge
9) Ability to understand and explain technical information
10) Confident, patient and clear communicator with technical and non-technical customers via phone and email.
11) Ability to organize and prioritize multiple work assignments to meet deadlines.
12) Self motivated, detail-oriented and organized.

General Requirement :
1) Good Communication skills.
2) Good Analytical Skills.
3) Zeal to learn and work on new technologies.
4) Willing to work 24/7, primarily night shift.

Key Responsibilities:

1) Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
2) Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
3) Handle cases/schedules and escalations appropriately.
4) Share latest technical/process related inputs with the team.
5) She/he is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause)
6) Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
7) Follows & Promote the company culture, its vision & values.

Job Specifications :
1) Good understanding of Architecture.
2) Good understanding of Servers (Application, Database & FTP).
3) Good Networking Concepts.
4) Knowledge of Linux, MySql, MSql Servers.
5) Good understanding of program languages (Java, Visual Basics).

Education :
B. E (CSE,IT & EC 2020) Passing Out Batch.

Compensation Package :
INR 3.00 LPA

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